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The Path to Back-Office Success: Intelligent Information Management

Are paper piles still taking over your back-office operations of your business? If so, there are easy and low-cost ways to replace document disasters with digital files and processes. Transforming your processes digitally can allow your team to work faster, stress free and benefit your bottom line. We call this Intelligent Information Management (IIM), and it can benefit you and your staff with new opportunities to enhance your productivity, no matter what size your business may be. 

OMNIA Partners and Konica Minolta partner to alleviate outdated data management styles with technology that allows your transition to be seamless and effective, empowering your business to thrive in the digital age with streamlined operations and enhanced productivity.

Expert Tips to Effectively Manage Your Overflowing Files 

Consider these paper-based processes, and the time it takes just to find information on a paper document. In addition, paper files, filing cabinets and storage boxes take up valuable space in the office, and may even require offsite storage. Leveraging the information contained on paper documents involves a lot of time to enter manually, leading to potential errors and fewer opportunities to integrate specific information into your line-of-business applications. Another important consideration? Security for your business and your customers, because leaving paperwork out in your office opens you up to risk, especially if only specific people are permitted to see privileged or private information.

On the other hand, if you or some of your team members are still working remotely, you’re likely aware of the challenges in accessing necessary information. Even when you are in the office, finding the right data or documents can be difficult, which can slow down productivity.

Business Transformation Begins with Digitization

When a process is paper-based, it simply can’t be as automated as it could be if it were digital. Working with paper means less time serving your customers, paying staff to accomplish relatively low-ranking tasks, and even paying overtime because tedious paper-based processes take so much time to complete. But there are easy and low-cost investments that can make a big difference to your productivity – and your profitability.

True productivity stems from effective organization and streamlined processes. With modern technology handling documents, processes, and essential business data, IIM can help your business achieve its digital potential, regardless of where you are on your digital transformation journey. A digital transformation includes scanning the paper that’s stored in files, boxes and filing cabinets. Scanning records and indexing information for searching purposes give you the digital accessibility you need, whether it’s for historical files or the documents you refer to each day.

Digital documents can be retrieved with a few simple keystrokes, and allow for automation on critical processes including approvals, routing, renaming, sorting, sharing, filing, retrieving and more. Best of all, your digital content is accessible from one central location, allowing you and your staff to stay connected, whether you’re working onsite or remotely!

A smart digitization strategy and streamlined digital processes unlock quick data access and secure storage. Without these essentials, leveling up your digital transformation is tough. For paper-based tasks, software can automate data entry and guide documents through workflows with preset rules.

How key IIM technologies can benefit your business

Konica Minolta specializes in helping small and medium-sized businesses (SMB) in their DX journey to make their work faster, more efficient and better protected in multiple ways: 

Business Process Improvement – Organization is the foundation of efficiency, and this step involves mapping your processes to understand howKonica Minolta IIM Blog Photo  (1) things actually work. By establishing visibility and control of your workflow (including all the gaps and bottlenecks), we can show you where your processes can be improved to save you time and money.

Content Management – Our experts can help you organize, optimize and manage digital documents throughout your organization so that you and your staff can find the information you need, when you need it.

Case Management – With digitized documents and systems, you can handle the entire case, from customer inquiries to fraud investigations to incidents involving Human Resources, on one reliable platform. This gives your team the visibility to all the relevant documentation and data they need.

Intelligent Automation – For larger SMBs, dynamic workflows enabled by intelligent automation give you the tools to classify and extract key information you need to make decisions. This type of automation can also help you quickly resolve exceptions and acquire approvals to get your business on the fast track.

Business Process Outsourcing/Scanning – More than simply alleviating your employees’ frustration with rummaging through files to find documents, digitizing your records versus storing them on or offsite means you can reduce physical storage space and preserve important documents and data before they are damaged or misplaced. There are many scenarios that can damage paper files and prevent them from being scanned. As we all know, accidents can happen – pipes can burst, sprinklers go off, basements flood – all of which can lead to ruined documents.

IIM can help with your personnel challenges, too.

It’s one thing to lose productivity from lost or misplaced documents, or to pay overtime so that staff can handle your back-office busywork. But in the current environment where so many employers are working short-handed, DX can be a time-saver and productivity booster to address the following:

  • Your staff may be experiencing lower morale because they’re completing low-value but necessary tasks instead of more important work they prefer, including serving your customers.
  • You may be experiencing high turnover in these relatively low-skill/low-paying jobs.
  • Your organization’s managers and staff are frustrated with having to repeatedly train replacement staff.

Imagine how much more productive you and your staff could be with IIM. This business transformation offers many benefits to today's SMBs - learn about all the productivity challenges Konica Minolta can help you solve here


 
About OMNIA Partners & Konica Minolta 

Empower your business to drive a better customer experience through digital transformation. At Konica Minolta, we provide security and efficiency that results in tremendous financial gain and better outcomes. When you are looking for a partner for cybersecurity, automation, and IT solutions, Konica Minolta can provide you the expertise and trust to ensure your project is successful, with the value driven by OMNIA Partners, Private Sector.

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