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Six Tips for Etiquette + Protocols in the Hybrid Workplace

As more organizations return employees to the office, many are also allowing more flexibility for employees to choose where and how they need to work. When everyone is in the office, many cultural values and social norms can go unspoken. A hybrid workplace requires more clearly communicated shared etiquette and protocols. More explicit norms will increase equity and engagement, and create a sense of inclusion and belonging. Remember to stay agile and revisit these as needs change.

Through OMNIA Partners, Public Sector, Steelcase offers solutions to help you create an inclusive hybrid workplace that meets the needs of all employees.

Six Tips for Etiquette + Protocols in the Hybrid Workplace

Here are six tips from Steelcase Applied Research + Consulting:


Develop a system for communicating who will be in person and who will be remote. This will impact who comes in (when your colleague is in the office, you’ll likely want to be as well), and it will impact the space and technology needed. Make this available to all so people can plan the best possible collaboration experience.


Make proper introductions so everyone in the room and on video is familiar (remote participants should have video on whenever possible) and start each meeting with just a few minutes of check in to build social capital.


Know and clearly mark where microphones are in the room and make sure everyone who is remote can hear what’s going on and be heard. Ask people to avoid making noise that will make it harder to hear (loud typing, crunching, side talk).


Consider assigning an in-person participant to pay attention to what’s being seen remotely. Does the camera need to move? Can content be seen? Do you need to send a photo for a close-up of markerboard content?


Stop regularly and ask remote participants if they have input. Develop engagement protocols based on group size and type of work. Will everyone raise their hand digitally? Who will monitor the chat? How will you ensure remote participants can jump in and engage?


One of the worst experiences as a remote participant is missing the wrap up conversation that can happen after a meeting is officially over. Avoid this by ending each collaboration session with clearly stated and visible next steps.

This article was originally posted on Steelcase blog. 

OMNIA Partners & Steelcase

In partnership with OMNIA Partners, Steelcase provides office furniture solutions to local government entities, vocational schools, K-12 educational facilities and nonprofits (excluding hospitals and healthcare related entities) nationwide. This competitively solicited and publicly awarded cooperative contract reduces the cost of goods and services by aggregating the collective buying power of public sector agencies and streamlines the buying process. Click the button below to learn more and start transforming your spaces today!